We are based in the USA.
Convertible Dress: Generally, at Sugar Bits Convertibles, orders placed will ship within 1-2 Business Days. Occasionally, due to unforeseen circumstances, such as color back order, shipping might take a few days extra. If this happens we will be sure to contact you and let you know when your item will ship. Generally we will ship all orders via USPS. We reserve the right to use any carrier.
Bridal Gowns: Bridal gowns ship within 7-10 business days. Each is made to order. So please allow time for your special dress to be created and then shipped.
We ship Monday - Friday.
All USA shipping will be done through USPS.
First Class Mail can take up to 7 business days transit time.
Priority Mail will take 2-3 days transit time.
Express Mail will take 1-2 days transit time.
All International shipping will be done through USPS.
First Class Mail can take up to 30 days transit time.
Priority Mail will take 7-15 business days transit time.
Express Mail will take 3-5 business days transit time.
We are not responsible for customs fees charged by your Country for importing goods from the USA. This is a tax charged by your Country.
Returns & Exchanges:
- Items purchased are eligible for a STORE CREDIT within 30 days of purchase. Only Store credit will be given for returns, no refunds.
- All original tags must be attached for store credit.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for store credit.