We are based in the USA. All Prices are in USD $.
Generally, at Sugar Bits Convertibles, orders placed will ship within 24 hours. Occasionally, due to unforeseen circumstances, such as color back order, shipping might take a few days extra. If this happens we will be sure to contact you and let you know when your item will ship. Generally we will ship all orders via USPS. We reserve the right to use any carrier.
We ship Monday - Friday.
All orders place Friday after 1pm Mountain time through Sunday, will not ship until the following Monday.
All USA shipping will be done through USPS.
First Class Mail can take up to 7 business days transit time.
Priority Mail will take 2-3 days transit time.
Express Mail will take 1-2 days transit time.
All International shipping will be done through USPS.
First Class Mail can take up to 30 days transit time.
Priority Mail will take 7-15 business days transit time.
Express Mail will take 3-5 business days transit time.
We are not responsible for customs fees charged by your Country for importing goods from the USA. This is a tax charged by your Country.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
You may not cancel an order once it has been placed.
2. You received your Dress and it appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the dress is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim.
3. You've received the dress but you've decided you want to return it .
-Returns are accepted for a 15% restocking fee.
-Returns must have all original tags on it in original packaging.
-You have 7 days to return the dress. Anytime past 7 days, and we are sorry, we can not accept a return.